At Group Travel & Tours, your trust is the foundation of every journey we plan together. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when using our website, booking platform, and related services. By using our services, you agree to the practices described in this policy.
01 Information We Collect
We collect information that enables us to plan safe, seamless, and personalized group travel experiences. This includes:
Personal Identifiers: Full name, date of birth, nationality, and passport or government-issued ID numbers required for travel bookings.
Contact Details: Email address, phone number, mailing address, and emergency contact information.
Payment Information: Billing address and payment card details, processed securely through our PCI-compliant payment partners.
Travel Preferences: Dietary needs, accessibility requirements, accommodation preferences, and special occasion requests.
Communications: Messages, inquiries, feedback, and survey responses submitted through our website or customer service channels.
Usage Data: Browser type, IP address, pages visited, time spent, and device information collected automatically when you browse our site.
02 How We Use Your Information
Your information is used exclusively to deliver exceptional travel services and improve your experience with us. Specifically, we use it to:
Process and confirm tour bookings, reservations, and travel arrangements
Communicate trip details, itineraries, updates, and travel advisories
Coordinate logistics with airlines, hotels, ground transportation, and tour operators
Comply with visa, immigration, and health requirements at international destinations
Process payments and issue invoices, receipts, and refunds
Provide personalized recommendations based on your travel history and preferences
Send newsletters, promotions, and special offers (with your consent)
Improve our website, booking platform, and overall service quality
Prevent fraud, protect security, and comply with applicable laws
03 Sharing Your Information
We do not sell your personal information. We may share it only in the following circumstances:
Travel Suppliers: Airlines, hotels, cruise lines, car rental agencies, and local guides who fulfill your travel bookings.
Government & Immigration Authorities: As required by law or regulations at your destination countries.
Payment Processors: Secure, encrypted partners who handle financial transactions on our behalf.
Technology Partners: Booking platforms, CRM systems, and email services that support our operations, all bound by confidentiality agreements.
Legal Requirements: When required by court order, subpoena, or applicable law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate data protections.
All third-party partners are required to handle your information in accordance with this policy and applicable privacy laws.
04 Cookies & Tracking
Our website uses cookies and similar technologies to enhance functionality and understand how visitors interact with our platform. We use the following types of cookies:
Essential Cookies: Required for core site functionality such as maintaining your session and booking cart.
Analytics Cookies: Help us understand traffic patterns and popular pages so we can improve your experience.
Marketing Cookies: Allow us to show relevant advertisements and track campaign effectiveness.
Preference Cookies: Remember your language, currency, and display settings.
You can manage cookie preferences through your browser settings or our on-site cookie consent manager. Disabling certain cookies may affect some site functionality.
05 Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
SSL/TLS encryption for all data transmitted through our website
PCI-DSS compliant payment processing — we never store full card numbers on our servers
Access controls and authentication protocols for employees handling personal data
Regular security audits and vulnerability assessments
Employee training on data protection and privacy best practices
While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you suspect a security issue, please contact us immediately at [email protected].
06 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, and reporting requirements.
Booking and travel records are typically retained for seven (7) years to comply with financial and tax regulations. Account information is kept while your account is active or as needed to provide ongoing services. Marketing data is retained until you withdraw consent or opt out. When data is no longer needed, we securely delete or anonymize it.
07 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Right
What It Means
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to update inaccurate or incomplete information.
Deletion
Request that we erase your personal data, subject to legal obligations.
Objection
Opt out of processing your data for direct marketing purposes.
Portability
Receive your data in a structured, commonly used, machine-readable format.
Restriction
Request that we limit how we process your information in certain circumstances.
To exercise any of these rights, contact our Privacy Team at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
08 Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children without verifiable parental or guardian consent.
For group tours that include minors, we require a parent or legal guardian to provide consent and supply the necessary travel documentation. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
09 International Travel Data
Group Travel & Tours operates internationally, and your personal data may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data protection laws than your own.
When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs), data processing agreements, and adequacy decisions recognized by applicable authorities. By booking international travel with us, you acknowledge and consent to such transfers as necessary to fulfill your reservation.
For travel to certain destinations, we are legally required to share traveler information with government authorities — including customs and immigration agencies — before or upon arrival.
10 Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
Post the revised policy on this page with an updated "Last Updated" date
Send an email notification to registered account holders
Display a prominent notice on our website for a reasonable period
We encourage you to review this page periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our Privacy Team:
Group Travel & Tours — Privacy Team
Email: [email protected]
We aim to respond to all privacy-related inquiries within 30 business days.